In all of my years at Saul’s Autotek I’ve had many proud moments, especially when it comes to my employees. But, my proudest moment happened just a few weeks ago.
A customer (let’s call her Sarah) came in with her vehicle, a 2012 Toyota Sienna, that needed some substantial suspension repairs. The good news was that the parts were very inexpensive. The bad news was that it was a labor intensive repair – a repair that she just couldn’t afford.
While talking with her and discussing her options, my employees could sense something was wrong. She looked distraught and exhausted.
So, my employees decided to pay for the parts themselves and do the labor for free.
Whenever Sarah found out that they were going to fully repair her vehicle for free, she broke down with gratitude and began telling them more of her story.
Turns out, we weren’t the first shop she visited. We were the fourth. And she needed her car repaired in order to escape a bad situation and drive back home to her parents.
My employees didn’t know those details when they offered to repair her vehicle on their own dime. They just saw a person in need and they acted.
They didn’t ask permission from me. They didn’t even let me know about it until Sarah was back on the road with a safe, fully repaired vehicle.
That was the one and only time they broke protocol and I couldn’t be more proud.
Ultimately, profit is not the bottom line at Saul’s Autotek. We care about people. Every time you come into our shop, we want you to feel valued and cared for.
We want you to feel confident that your car is in the best hands and that you are receiving the best care.